At Go4k, we strive to provide quality service and satisfy our customers. However, we understand that there may be circumstances where a refund is necessary. This refund policy outlines the conditions and procedures for requesting a refund for our IPTV services.
1. Refund Conditions
Refunds may be granted in the following situations:
- Technical Issues: If you encounter persistent technical problems with our IPTV service that cannot be resolved by our technical support team.
- Billing Error: If you have been billed incorrectly or mistakenly.
- Service Not Received: If you have not received access to the service for which you paid.
2. Refund Request
To request a refund, please follow these steps:
- Contact Customer Support: Send an email to [contact email address] or call us at [phone number], explaining the reason for your refund request.
- Provide Necessary Details: Include your registration information, proof of purchase, and a detailed description of the problem or error.
- Wait for Response: Our support team will review your request and respond within [time frame, e.g., 7 business days] business days.
3. Terms and Restrictions
- Refund Period: Refund requests must be made within [time frame, e.g., 30 days] days from the date of purchase.
- Non-refundable Subscriptions: Long-term subscriptions or special promotions may be non-refundable unless otherwise indicated.
- Excessive Use: Refunds will not be granted if we determine that the service has been used excessively or abusively.
4. Refund Process
If your refund request is approved:
- Refund Method: The refund will be issued using the same payment method as the original purchase.
- Processing Time: The refund processing may take up to [time frame, e.g., 10 business days] business days, depending on your financial institution.
5. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will take effect immediately upon publication.
6. Contact
If you have any questions or concerns regarding our refund policy, please contact us at:
